Return & Refund Policy

Last Updated: November 14, 2026

At Zavissen, we specialize in handcrafted home décor and accessories made with natural wood, epoxy resin, and carefully selected materials. Every piece is thoughtfully created, making each product unique.

We are committed to providing high-quality products and a transparent shopping experience. Please review our return and refund policy before placing your order.

1. 30-Day Returns for In-Stock Products

We accept returns of eligible in-stock, ready-to-ship products within 30 calendar days of delivery, including returns for non-quality-related reasons.

To qualify for a return:

• The return request must be submitted within 30 calendar days of receiving the product.

• The item must be unused, undamaged, and in its original condition.

• All original accessories, components, and packaging should be included where reasonably possible.

• Proof of purchase or an order number must be provided.

• The customer must contact us and receive return authorization before shipping the product back.

For returns due to a change of mind, personal preference, ordering the wrong product, or other non-quality-related reasons, customers are responsible for return shipping costs.

Returns that do not meet these conditions may be declined, except where required by applicable law.

2. Handmade Products and Natural Material Variations

Every Zavissen product is handcrafted, and no two pieces are exactly alike.

Our products are made using natural wood, epoxy resin, and individually finished materials. Because of the natural characteristics of wood and the handmade production process, slight variations between individual products are normal and unavoidable.

These variations may include:

• Natural Wood Grain: Each piece of wood has unique grain patterns, growth rings, knots, and natural textures.

• Wood Color: Natural variations in wood tone, color, shading, and grain intensity may occur.

• Epoxy Resin Patterns: Resin colors, decorative effects, and patterns may vary slightly from product photographs.

• Handcrafted Details: Minor variations in edges, surface appearance, finishing, and dimensions may occur within reasonable product tolerances.

• Product Photography: Lighting conditions, camera settings, and different screen displays may cause slight differences between website images and actual products.

These natural variations are not considered manufacturing defects, provided the product is consistent with its description, specifications, and intended quality standards.

Please note: Minor variations in wood grain, color, or resin patterns do not make a product defective. However, eligible in-stock products may still be returned within the 30-day return period under Section 1, subject to the applicable return conditions and shipping costs.

This policy does not exclude remedies for products that are defective, materially misdescribed, or otherwise fail to meet applicable legal requirements.

3. Custom-Made and Personalized Products

Custom-made, personalized, and made-to-order products are generally non-returnable and non-refundable for non-quality-related reasons once production has begun.

These products are manufactured according to individual customer specifications, including customized sizes, colors, materials, shapes, or designs.

Because each customized product is created specifically for the customer, cancellations, modifications, or returns may not be possible after production starts.

However, if a customized product arrives damaged, defective, incorrect, or materially inconsistent with the confirmed order specifications, please contact us promptly.

We will review the issue and provide an appropriate remedy in accordance with applicable law.

4. Damaged, Defective, or Incorrect Products

We carefully inspect our products before shipment to maintain our quality standards.

If your order arrives damaged, defective, or incorrect, please contact our customer service team as soon as possible, preferably within 7 calendar days of delivery.

Please provide:

• Your order number.

• A description of the issue.

• Clear photographs or videos showing the defect or damage.

• Photographs of the original packaging if the product was damaged during shipping.

Once the issue has been reviewed and verified, we may provide an appropriate resolution, including:

• A replacement product.

• Repair, where appropriate.

• A mutually agreed partial refund.

• A full refund when applicable.

For verified manufacturing defects, incorrect shipments, or shipping damage, Zavissen will cover reasonable return shipping costs where applicable.

The recommended 7-day reporting period does not limit any rights or remedies provided by applicable consumer protection laws.

5. Return Shipping Costs

For non-quality-related returns of eligible in-stock products, customers are responsible for return shipping costs.

This includes returns requested because of:

• A change of mind.

• Personal preference.

• Ordering the incorrect size or product.

• No longer wanting or needing the product.

• Other reasons unrelated to manufacturing defects or seller errors.

For verified manufacturing defects, incorrect shipments, or shipping damage, Zavissen will provide an appropriate remedy and cover reasonable return shipping costs where applicable.

Original shipping charges, if any, are generally non-refundable for change-of-mind returns, except where required by applicable law.

We recommend using a trackable shipping service and suitable protective packaging when returning items.

6. How to Request a Return

To request a return or refund, please contact our customer service team through our official website.

Website: https://zavissen.com/

Contact Page: https://zavissen.com/pages/contact

Phone: +1 (561) 601-5108

When contacting us, please provide:

• Your order number.

• The product you wish to return.

• The reason for your return request.

• Photos or videos if the product is damaged or defective.

Our customer service team will review your request and provide return authorization and shipping instructions if your return is approved.

Please do not send any products back without prior return authorization.

The correct return shipping address will be provided after your return request has been reviewed. Please do not send returns to our business address unless specifically instructed.

7. Refund Processing

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will generally be initiated within 10 business days after receipt and inspection of the returned product, unless applicable law requires otherwise.

Refunds will normally be issued to the original payment method used for the purchase.

Please allow additional time for your bank or payment provider to process and post the refund.

If you have not received your approved refund after the expected processing period, please contact us for assistance.

8. Exchanges

If you receive a defective, damaged, or incorrect item, please contact us to discuss replacement or exchange options.

For other exchanges involving eligible in-stock products, please contact our customer service team within 30 days of delivery to confirm eligibility and product availability.

For exchanges requested for non-quality-related reasons, customers are responsible for applicable return shipping costs.

Custom-made and personalized products are not eligible for standard exchanges for non-quality-related reasons once production has begun.

9. Order Cancellations

For standard in-stock products, cancellation requests may be accepted before shipment, subject to confirmation by our customer service team.

Once an order has shipped, the applicable return procedure will apply.

For custom-made or personalized products, cancellation may not be possible once production has begun.

If you need to cancel or modify an order, please contact us as soon as possible.

10. Contact Us

If you have any questions regarding product quality, returns, refunds, exchanges, or order issues, please contact our customer service team.

Company: ZAVISSEN LLC

Website: https://zavissen.com/

Email: bo@zavissen.com

Phone: +1 (561) 601-5108

Business Address:

7399 NW 54th Street
Miami, FL 33166
United States

Please note: This is our business address and is not necessarily our return processing address. Approved returns must be sent to the address provided in the return authorization instructions.

11. Consumer Rights

Nothing in this policy excludes, restricts, or overrides any consumer rights or remedies provided under applicable laws.

Where applicable law provides additional protections or requires different return, refund, or shipping arrangements, those legal requirements will prevail.