Shipping Policy

Last Updated: November 14, 2026

Thank you for shopping at Zavissen. We are committed to carefully preparing, packaging, and delivering our handcrafted natural wood and epoxy resin products.

Please review our shipping policy before placing an order.

1. Shipping Destinations

Zavissen accepts orders for delivery to the destinations available at checkout.

Shipping availability may vary depending on the product, delivery address, carrier restrictions, and applicable customs regulations.

If your destination is not available during checkout, please contact us at bo@zavissen.com for assistance.

2. Shipping Costs

Zavissen offers free standard shipping on eligible orders to destinations supported by our free shipping service, as displayed at checkout.

Any applicable shipping charges for other destinations, delivery upgrades, or special services will be shown before an order is placed.

The final shipping cost displayed at checkout will apply to your order.

3. Order Processing and Delivery Times

Orders are processed after payment confirmation.

Estimated processing and delivery times depend on product availability, shipping destination, and the selected delivery service.

For in-stock products, the applicable delivery estimate will be provided during checkout or in the order confirmation when available.

Custom-made and personalized products may require additional production time. Any applicable production and shipment estimates will be communicated before order confirmation.

Delivery estimates are not guarantees. If we cannot ship your order within the promised timeframe, we will notify you and provide appropriate options, including cancellation and a refund where required by law.

If no shipment timeframe is provided, we will comply with applicable legal requirements concerning timely order fulfillment.

4. Shipping Carriers and Tracking

Zavissen works with suitable shipping providers based on the product type, package dimensions, and delivery destination.

When tracking information is available, it will be provided by email or through the order status page after shipment.

Tracking updates may take additional time to appear in the carrier's system.

5. Packaging and Product Protection

Many of our products are handcrafted using natural wood, epoxy resin, and other carefully selected materials.

We use appropriate protective packaging to help minimize damage during transportation.

Packaging materials may include cushioning, protective wrapping, reinforced cartons, and additional protection depending on the item's size and fragility.

Please retain the original packaging if your order arrives damaged, as it may be helpful when processing a shipping claim.

6. Shipping Damage and Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 7 calendar days of delivery.

Email: bo@zavissen.com

Phone: +1 (561) 601-5108

Please include:

• Your order number.

• A description of the issue.

• Clear photographs of the product.

• Photographs of the shipping packaging, where available.

We will review the issue and arrange an appropriate resolution in accordance with our Return & Refund Policy and applicable law.

7. Incorrect Shipping Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us immediately.

Address changes may not be possible once an order has been processed or shipped.

Additional shipping costs caused by an incorrect customer-provided address may be the customer's responsibility, where permitted by law.

8. International Shipping and Customs

For international orders, any applicable customs duties, import taxes, or import-related fees will be handled according to the shipping terms disclosed at checkout.

Unless expressly stated otherwise, import charges not collected at checkout may be the recipient's responsibility.

Please contact us before ordering if you have questions about international delivery.

9. Delayed or Lost Shipments

Shipping may occasionally be affected by carrier delays, severe weather, customs procedures, public holidays, or other circumstances beyond our reasonable control.

If your shipment appears significantly delayed or lost, please contact us.

We will help investigate the issue with the shipping provider and work toward an appropriate resolution.

Nothing in this section limits your rights under applicable consumer protection laws.

10. Returns and Refunds

Eligible in-stock products may be returned within 30 calendar days of delivery under the conditions of our Return & Refund Policy.

For non-quality-related returns, customers are responsible for return shipping costs.

Custom-made and personalized products are generally not eligible for non-quality-related returns once production has begun.

For complete details, please visit:

https://zavissen.com/policies/refund-policy

11. Contact Information

ZAVISSEN LLC

Email: bo@zavissen.com

Phone: +1 (561) 601-5108

Website: https://zavissen.com/

Business Address:

7399 NW 54th Street
Miami, FL 33166
United States